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Shipping & Returns

All orders usually ship within 1-2 business days of receipt. Please allow an additional 2-5 business days for standard UPS Ground delivery. If there is an exception with your order, you are guaranteed notification within 1 business day.

The shipping cost for your order can be seen in the shopping cart and during the order review prior to checkout. No post-payment shipping charges will ever be applied. An email confirmation is provided upon shipment of all orders.

If a product qualifies for free shipping, this will be noted in the product description. If your order also contains one or more ineligible items, you will incur a shipping charge.

Returns and Refund Policy
We strive to provide only the best products on the market. If a product does not meet your needs, please contact us to authorize the return of the merchandise. You may contact us by filling out the online contact form available on our Contact Us page or by calling (305) 621-4401. Please have the order number ready when requesting a return. A return authorization number is required for processing any return shipment.

Our return policies are as follows:
  • We offer a 30 day return policy. Items must be returned in the original packaging and show no signs of use to qualify for a refund or store credit. is not responsible for the return freight. A 20% restocking fee will be applied. We can not accept any returns or exchanges on pre-cut moldings or special order items. If a molding must be pre-cut prior to shipment, this will be indicated on the product information page.
  • We apologize for the inconvenience if your order arrives damaged or with defective items. We will send a replacement or issue a refund for the product and shipping charges. Please contact a customer service representative immediately if you have received a damaged or defective item.
  • We back all manufacturer warranties. All products are packaged with warranty and service information if applicable. We encourage our customers to read this information carefully and fill out the product warranty as soon as possible. Goods will be repaired under the terms of the manufacturer warranty.
UPS reserves the right to either leave a package or request a signature at the delivery driver's discretion. If you require a "Signature Only" delivery, please contact us prior to placing your order. If "Signature Only" is not requested and proof of delivery is obtained, we are not responsible for missing packages.

If you have any questions regarding our return policy, please feel free to fill out our online contact form or call us toll-free at (305) 621-4401.

Sales Tax
Items sold by and shipped to destinations in the state of Florida are subject to sales tax. If applicable, tax will be applied and displayed in the Shopping Cart and order review prior to checkout.

Orders shipped to destinations outside the state of Florida are exempt from sales tax.

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Store Feedback
"Very good and fast service from Mark. Thanks!!!"

"I can't say enough about the wonderful customer service provided by Brandon at the Naples Shirley St store. He goes out of his way to make things happen and to support us in getting what we need in as painless a way as possible. He is a credit to your company."
Don Radcliff - YOUR HOME R&R LLC

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